SaaS Services Agreement

1. The service

DraftFlow is business software for structural-steel drafting, project, quality, document and fabrication workflows. Subject to these Terms, we grant the Customer a limited, non-exclusive, non-transferable right for its authorised users to access and use the service during its subscription or trial.

We may improve or change the service over time. We will not materially reduce paid core functionality during a current paid subscription without reasonable notice, except where needed for security, law, provider availability or to prevent harm. Support is provided through the contact channels shown in the service. No service level commitment applies unless stated in a separate written agreement signed by both parties.

2. Accounts and authorised users

• You must provide accurate registration and billing information.
• You are responsible for authorised users, account permissions, password security and activity under your account.
• You must promptly notify admin@draftflow.org if you suspect unauthorised access or an account security incident.
• Users must be at least 18 years old and use the service for legitimate business purposes.

3. Trials, subscriptions and payment

A trial provides temporary access on the conditions shown when you register. A trial does not automatically become a paid subscription and we will not charge you unless you separately choose a paid plan and provide an accepted payment method.

Paid subscriptions are billed monthly or annually in advance as selected at checkout and automatically renew for the same period until cancelled. Current online prices are in Australian dollars (AUD). Checkout shows the price, billing period and applicable taxes before you commit. A negotiated order may use different pricing, currency and terms in writing.

An account administrator may request cancellation at any time through the cancellation control shown in Company Settings on the DraftFlow website or by emailing admin@draftflow.org from an account-administrator address. Cancellation takes effect at the end of the paid billing period and access continues until then. We do not charge a cancellation fee. Except where required by law or agreed in writing, fees already paid are not refundable and unused time is not credited.

We may change future prices with reasonable notice. A price change applies from a later renewal, allowing you to cancel before it takes effect. If payment is overdue, we may restrict paid features after notice and an opportunity to resolve it.

Subscriptions bought through Google Play. A subscription bought in the DraftFlow Android app is billed through Google Play on our behalf. Google Play shows the price and billing period before you confirm. It renews automatically for the same billing period until cancelled, and you cancel it in Google Play under Payments and subscriptions; access continues to the end of the paid period. Google Play's terms and refund policy apply to the payment. Your rights under the Australian Consumer Law against DraftFlow are not affected, and you can contact us at admin@draftflow.org. The cancellation and refund terms in the two paragraphs above apply to subscriptions bought on our website. Subscriptions are not sold in the DraftFlow iOS app.

Nothing in this section limits any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

4. Customer data and privacy

The Customer and its licensors retain ownership of data, files, records, comments, images, signatures and other material submitted to the service (Customer Data). The Customer grants DraftFlow a non-exclusive licence to host, copy, process, transmit and display Customer Data only as reasonably needed to provide, secure, support and improve the service, comply with law and enforce these Terms.

You are responsible for the legality, accuracy and integrity of Customer Data and for permissions and notices needed to upload it or invite users and external signers. Our handling of personal information is described in our Privacy Policy. Current infrastructure providers are listed on our Service Providers page.

5. Steel-workflow responsibility

DraftFlow records and presents information supplied by users and connected systems. It does not provide engineering, drafting, legal, certification, safety or fabrication advice. It does not independently verify dimensions, revisions, approvals, calculations, material traceability, shop readiness, erection readiness or compliance with a contract, drawing, code or standard.

The Customer remains responsible for qualified professional review, document control, release decisions, fabrication and construction checks, safety, compliance and final use of every record. Statuses, notifications and reports aid the Customer's process and are not an independent approval to cut, fabricate, deliver, erect or install steel.

6. Electronic records and sign-offs

The service may record a name, mark, timestamp, IP address or other evidence associated with an electronic acknowledgement or sign-off. The Customer decides which workflows require a signature and must obtain required consent from signers. DraftFlow does not promise that a record satisfies every law, contract, evidentiary rule or identity-verification requirement. Where legal effect matters, the Customer should confirm the method is appropriate and retain any additional evidence needed.

7. Acceptable use

You and your users must not:

• break the law or infringe another person's rights;
• upload malicious code, interfere with the service, evade security controls or attempt unauthorised access;
• store or distribute unlawful, deceptive, defamatory or harmful material;
• reverse engineer or copy the service except where a law gives a right that cannot be excluded;
• resell or sublicense the service unless a written agreement permits it; or
• unreasonably burden or disrupt the service.

8. DraftFlow intellectual property

DraftFlow and its licensors retain all rights in the service, software, documentation, branding and improvements, excluding Customer Data. No rights are granted except the access right in these Terms. If you voluntarily provide feedback, you grant us a perpetual, worldwide, royalty-free right to use it without identifying you or disclosing confidential information.

9. Confidentiality

Each party must protect the other's non-public business, technical and commercial information using reasonable care and use it only to perform or receive the service. This does not cover information public through no breach, already lawfully known, independently developed, or lawfully received without a duty of confidence. A party may disclose information where legally required, with notice where the law permits.

10. Availability and warranties

We use reasonable care in operating the service, but hosted software may experience errors, maintenance and interruption. To the maximum extent permitted by law, the service is provided on an "as available" basis and we exclude warranties not expressly stated here. Nothing excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.

11. Suspension and termination

We may suspend access to the extent reasonably needed to address a security threat, unlawful use, material breach, risk to other customers or overdue undisputed payment. Where practicable, we will give notice and a reasonable opportunity to remedy it.

Either party may terminate for a material breach not remedied within 30 days after written notice, or immediately if it cannot be remedied, the other party becomes insolvent, or continued performance would be unlawful. An account administrator may request a reasonable export before access ends. We may later delete or de-identify data, subject to backups, legal retention, security and dispute requirements.

12. Liability

To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, or loss of profit, revenue, opportunity, goodwill or anticipated savings. DraftFlow's aggregate liability arising from the service or these Terms is limited to fees paid or payable for the service in the 12 months before the event giving rise to the claim.

Those exclusions and limits do not apply to liability that cannot be limited by law, or to fraud, wilful misconduct, infringement of the other party's intellectual property, or breach of confidentiality. Where law permits a remedy for a non-excludable guarantee to be limited, our liability is limited, at our option, to resupplying the services or paying the reasonable cost of having them supplied again.

13. Changes to these Terms

We may update these Terms for service, legal or security changes. We will publish the update and give direct notice before a material change takes effect. If it adversely affects a current paid subscription, you may cancel before it takes effect. Urgent legal or security changes may take effect sooner with notice as soon as reasonably practicable.

14. General

These Terms and an accepted written order are the agreement about the service; the order controls a conflict only for that order. Neither party may assign the agreement without consent, not to be unreasonably withheld, except to a successor in a merger, restructure or sale of substantially all relevant assets. If part is unenforceable, the rest remains effective. Failure to enforce a right is not a waiver.

15. Disputes and governing law

Before court proceedings, a party must give written notice and senior representatives must try in good faith to resolve the dispute for at least 15 business days. Either party may seek urgent interlocutory relief. These Terms are governed by Queensland law and the parties submit to the non-exclusive jurisdiction of Queensland courts.